Effective Date: 12 September 2026
Apna Kisan (“Apna Kisan”, “we”, “our”, or “us”) is an e-commerce platform operated by SS GOLD Industries Pvt. Ltd.
This Privacy Policy explains how we collect, use, store, protect and share information when you access or use the Apna Kisan mobile application, website and related e-commerce services.
By using Apna Kisan, you acknowledge the data practices described in this Privacy Policy.
We collect information that is necessary to create and manage your account, process orders, deliver products, provide customer support, improve our services and maintain platform security.
When you create or use an Apna Kisan account, we may collect:
To process and deliver your orders, we may collect information such as your delivery address, billing address, PIN code, city, district, state, recipient name and contact number.
When you purchase products through Apna Kisan, we may collect information relating to your cart, products purchased, order value, order status, invoices, delivery information, returns, cancellations, refunds and previous order history.
Payments may be processed through authorized third-party payment service providers.
Depending on the payment method used, we may receive transaction identifiers, payment status, payment method and other information required to confirm and manage your transaction.
If you contact our customer support team, we may collect your name, mobile number, email address, order details, messages and other information you provide to resolve your request.
We may automatically collect certain technical information when you use the App, such as device type, operating system, app version, IP address, language settings, crash information and diagnostic information.
This information is used primarily for security, fraud prevention, troubleshooting, analytics and improving application performance.
Where a location-based feature is available, Apna Kisan may request location access with your permission for purposes such as identifying service availability, assisting with delivery address selection or providing location-relevant services.
Location access is used only when required for an available feature and subject to the permissions granted by you through your device.
We may use collected information to create and authenticate user accounts, display and manage products, process orders and payments, arrange delivery, issue invoices, handle returns and refunds, provide customer support, send order updates, prevent fraud, maintain platform security, improve application performance and comply with legal obligations.
We may also use contact information to communicate important service-related information such as order confirmations, shipping updates, payment status, refund status and changes affecting your account.
Apna Kisan may send transactional notifications relating to account activity, orders, payments, deliveries, cancellations, returns, refunds and customer support.
Where permitted by applicable law and based on your preferences or consent, we may also communicate information about offers, products, promotions or services.
You may manage available communication and notification preferences through your device or application settings.
We do not sell or rent your personal information to third parties.
Information may be shared with service providers only where reasonably necessary to operate Apna Kisan. These service providers may include payment processors, courier and logistics partners, hosting and cloud infrastructure providers, analytics providers, communication and notification providers, and customer-support service providers.
We may also disclose information where required by law, court order, government authority or other valid legal process, or where reasonably necessary to detect fraud, misuse or security threats and protect our legal rights.
Apna Kisan may integrate third-party technologies required for services such as payment processing, delivery, maps, analytics, push notifications, authentication, hosting or application diagnostics.
These service providers may process certain information in accordance with their own privacy policies and contractual obligations.
We recommend reviewing the privacy practices of any third-party service that you interact with through the App.
We use reasonable technical, administrative and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, misuse or destruction.
Measures may include encrypted data transmission, authentication controls, restricted administrative access, secure server infrastructure, monitoring and access controls.
However, no internet-based service or electronic storage system can guarantee absolute security.
We retain personal information only for as long as necessary to provide our services, maintain your account, process and support transactions, resolve disputes, prevent fraud and comply with applicable legal, accounting and regulatory requirements.
Certain transaction, invoice, tax, fraud-prevention or legal records may be retained even after an account deletion request where retention is required or permitted under applicable law.
Information that is no longer required will be deleted, anonymized or otherwise securely handled in accordance with applicable requirements.
Apna Kisan users may request deletion of their account and associated personal information.
Account deletion may be initiated using the account deletion option provided within the Apna Kisan App or through our external account deletion page:
https://www.apnakisan.co.in/delete-account/
You may also contact our support team regarding privacy or data deletion requests at:
Email: support@ssgoldindia.com
Upon a valid account deletion request, the user's account and associated personal data will be deleted or anonymized, except information that must be retained for legitimate legal, regulatory, fraud-prevention, accounting, transaction or dispute resolution purposes.
Temporary account disabling or deactivation is not treated as permanent account deletion.
Subject to applicable law, users may request access to certain personal information, correction of inaccurate information, deletion of eligible personal information, withdrawal of consent where processing is based on consent, or information regarding how their data is handled.
Privacy-related requests can be submitted to support@ssgoldindia.com .
Apna Kisan is intended to provide e-commerce services to users who are legally permitted to use such services.
We do not knowingly collect personal information from children in violation of applicable law. Where parental or guardian consent is required by applicable law, such consent should be obtained before a child uses the service.
If you believe that a child has provided personal information contrary to applicable requirements, please contact us so that appropriate action can be taken.
Our website and certain services may use cookies, local storage or similar technologies to maintain sessions, remember user preferences, improve functionality, understand service usage and protect the platform against misuse.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.
When this Privacy Policy is updated, the revised version will be made available on this page along with an updated effective date.
For questions, privacy requests, complaints or concerns relating to this Privacy Policy or the processing of your personal information, you may contact us at:
Apna Kisan
Operated by SS GOLD Industries Pvt. Ltd.
Email: support@ssgoldindia.com
Website: www.apnakisan.co.in